Privacy Policy

Privacy Policy

1. Introduction
Reagency is committed to protecting your privacy. The policy below sets out what information we collect, why we collect it and how we use that information.  Reagency will not rent, sell or share your personal information with anyone. Our Privacy Policy details how your personal information is collected and how your personal information may be used.

2. Basic Information and Creating an Account
When you browse the Reagency website, we establish a minimal "user profile" for you on the Reagency website which is tracked via a cookie (see 'Cookies' section below). This contains basic information such as your institution, areas of interest, IP address and ISP host. If you decide to create an account with us, this profile is then associated with the email address you provide.

Creating an account with us means that you agree to be on our contact list so that we may notify you of details relating to your order.  We may also notify you when products within your nominated area(s) of interest are added to our website so that you don’t miss out on any deals.
You can update your account details by clicking on the 'sign in or register' links at the top of any page, including configuring the nature of contact from Reagency.

3. Data Security
The site incorporates physical, electronic, and administrative procedures to safeguard the confidentiality of your personal information, including Secure Sockets Layer ("SSL") for all financial transactions through the site. We use SSL encryption to protect your personal information online, and we also take several steps to protect your personal information in our facilities. Access to your personal information is restricted. Only employees who need access to your personal information to perform a specific job are granted access to your personal information. Finally, we rely on third-party service providers for the physical security of some of our computer hardware. We believe that their security procedures are adequate. For example, when you visit the Site, you access servers that are kept in a secure physical environment, shielded by an electronic firewall. While we use standard industry precautions to safeguard your personal information, we cannot guarantee complete security. Complete 100% security does not presently exist anywhere online or offline.
4. Information We Collect for Ordering
If you place an order with Reagency, we ask you to sign in or create an account and then prompt you for Your address and contact details that will allow us to accurately fulfil and charge you for the items you order.

5. Personally Identifiable Information
Any personally identifiable information (including credit card information) is passed over a secure encrypted (SSL) connection and we provide a third-party certificate which can be used to verify the credentials of the Reagency server you are supplying the details to.  Credit card details are not saved on the website or kept by Reagency and must be resubmitted for each purchase.

6. Statistical Website Usage Information
Reagency also uses data collected from our website logs and standard JavaScript tools to spot general patterns of use of our website - this information is handled in aggregate form.
We do this in order to understand what users are interested in on our website and to help us improve the design of our website or product offerings.

7. How Reagency Uses Cookies
Cookies are very small text files saved to your computer that are used to track user navigation around a website. Cookies enable us to identify you or the device you are on when you have logged in.
We use cookies that are necessary to enable you to see certain features on our site. We also use cookies to help us improve the performance of our site providing you with a better user experience. This includes collecting standard information about visitor behaviour patterns. We do this to find out things such as the number of visitors to the site and collect this information in a way that does not personally identify anyone.
We do not sell the information collected by cookies nor do we disclose information to third parties. When we want to collect personally identifiable information (for things like email sign ups), we will be explicit about this.

Users have the ability to accept or disable cookies by modifying the settings in their browser. Disabling cookies, however may mean that some functionality may be affected.
We may advertise on the Google content network using Google's remarketing technology. Google place a unique ad-serving cookie on your computer and will use non-personal information about your browser and your activity at this site to serve ads on their content network.
Google AdWords Remarketing allows us to tailor our marketing to better suit your needs and only display ads that are relevant to you
8. Disclosure of Personal Information to Third Parties
Reagency respects your right not to be contacted unless you want to, and we do not sell, trade, give, or rent information that can identify you personally to any third party except as detailed below.
Reagency does use third parties in order to fulfil certain functions on its behalf. Examples of this are:
•         In order to ship a package to you, we have to tell the shipping company your     
      name, Institute/Company, address, phone number and email;
•         We have commissioned market research and customer satisfaction surveys with 
      sections of our customer base.
In these cases we only disclose the information necessary to perform that specific function.

9. Your Consent
By using the Reagency website, you are consenting to us collecting and using the information as stated above.

If we change our privacy policy, we will post the changes here so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.